FAQ
Shipping
What does shipping cost?
Standard shipping within the United States is $8. Orders of $70 and over ship free. Express shipping is $15. The rate is shown at checkout before you pay, and the figure shown at checkout is the figure you are charged.
Do you ship outside the United States?
No. We ship within the United States only. If you are outside the country the checkout will tell you so rather than take your money first.
How long will my order take?
Orders are processed in 1 to 3 business days, then typically arrive within 4 to 8 business days once dispatched. The two add together. Orders placed after 2 PM Eastern are picked up the following business day, and business days are Monday to Friday excluding public holidays.
Will I get tracking?
Yes. When your order is dispatched you receive a confirmation email with tracking where the service carries it. Tracking can take a day to start updating after the parcel is collected.
Returns
How long do I have to return a pair?
30 days from the day the order reaches you to start the return. Contact us within that window — the shoes do not have to be back with us by day 30, but the request does have to be made by then.
Is there a restocking fee?
No. We do not deduct a restocking or handling fee from any refund.
Who pays return postage?
You do, on a change-of-mind return. We pay when the fault is ours: a pair that arrived damaged, faulty, or that is not what you ordered. Email us with a photograph before sending anything back in that case.
Can I exchange for another size?
The quickest route is to return the original for a refund and place a new order, so the pair you want is not waiting on a parcel in transit. If you would rather we set something aside, call the shop.
Sizing and fit
What sizes do you carry?
Sizes 5 to 13, including half sizes, in medium and wide widths. Widths are listed on each product as M for medium and W for wide.
Which width should I order?
Medium is the standard width most shoes are cut to. Choose wide if standard shoes press across the ball of your foot, or if you have historically bought wide. Our size guide explains how to check.
I am between sizes. What now?
Call us on (718) 633-8800. Fit varies with the shape of a shoe, and it is quicker to ask than to guess.
The shop
Can I buy in person?
Yes. We are at 4520 18th Ave, Brooklyn, NY 11204, open Sunday to Thursday 10:30 AM – 7:30 PM, Friday 10:30 AM – 2 PM, and closed Saturday. All times are Eastern.
Who am I buying from?
Shoe Depot, the shop at that address. Orders are picked, packed and dispatched by us. Nobody else fulfils an order in our name.
How do I reach a person?
Email support@theshoedepot.com or call (718) 633-8800 during shop hours.